FAQ

How do I pick the right size?

Measure three things with a soft tape: neck (where the collar sits), chest (the widest part, right behind the front legs — for chonks this is the big one), and back length (collar to tail base). Every product page has its own size chart. Between sizes? Size up. Always. Your pet will not be offended.

How long does shipping take?

We pack in 1–3 business days, then delivery takes 10–20 days to the US + Canada. Standard shipping is $7.00 CAD ($6.00 USD), or go Express for $20.00 CAD ($18.00 USD) to jump the queue — and standard is free once your order passes $125 CAD ($100 USD). Full details on the shipping page.

Will it arrive before Halloween?

Saturday October 31 is the deadline, and we would rather lose the sale than post you a costume in November. Order by Monday October 5 on standard shipping, or Wednesday October 14 on Express. After that we can't promise it lands in time, and we'll say so at checkout rather than let you find out the hard way.

Where's my order?

Your tracking number is in the shipping confirmation email — drop it into Track Order. No email after 3 business days? Check spam, then write us.

What if it doesn't fit / my pet hates it?

30-day returns, free replacement if we messed up. The whole policy is on the returns page and it's genuinely short.

Is checkout secure?

Yes — payment happens on Shopify's checkout, the same infrastructure behind millions of stores. We never see or store your card number.

Do you actually answer emails?

A human reads support@chonky-pets.com every day and replies within 24 hours. Try us.